"The item should have been sent out immediately or as soon as possible. If there was an issue, they should have at the very least let you know there would be a delay. Very poor customer service on their part and I would leave feedback that reflects…"
Kim's Photos
Kim's Groups
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E-Commerce
77 members
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Wholesalers
24 members
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How to Market Your Zibbe…
298 members
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Zibbet on Kaboodle!
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New York Zibbeters
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Kim's Discussions
Do you think this is acceptable?
15 Replies
You order an already made item (not a made to order one). You pay for the item right away then you do not hear anything for 7 days. No order confirmation, no nothing.After a “what the hell is going…Continue
Started this discussion. Last reply by MillicentRaven ( Dawn ) Nov 21, 2011.
Changes to Messages
6 Replies
I just received the current newsletter with the announcement of changes to the message system.I think they are all very good ideas and ways to make it harder for people to spam but I have to admit,…Continue
Tags: newsletter, message
Started this discussion. Last reply by Kim Sep 15, 2011.
Is there a way to block a specific buyer from your shop on Zibbet?
14 Replies
Hi everybody!This question is more of a preventative question or something to maybe consider for the rebuild.Here is the story that leads up to the question:I have another store on a different venue…Continue
Started this discussion. Last reply by Kim Aug 29, 2011.
ETA of site rebuild
10 Replies
I'm sure this was mentioned somewhere already but it seems I have an optical problem. I just can't find it anywhere.When does the site rebuild go live?TY!! =)KimContinue
Started this discussion. Last reply by Jonathan Peacock (Zibbet's CEO) Aug 23, 2011.
Kim's Page
Profile Information
- My Zibbet shop can be found at...
- http://www.zibbet.com/KnobsAndPulls
My other pages:
My blog:
http://glassfancy.wordpress.com
Facebook:
https://www.facebook.com/pages/GlassFancy/55206902579
Twitter:
http://twitter.com/kimglassfancy
GlassFancy Website:
Knobs and Pulls Website:
Latest Activity
Diane Svete-Noxon replied to Kim's discussion Do you think this is acceptable?"Okay. I'll try to be gentle with this one. Anything can happen to anyone from a family illness to a flood. If you're really into the internet you will find a way to contact someone. It may first be family members but if you have a business…"
Carolyn Mitchell replied to Kim's discussion Do you think this is acceptable?"I usually send within 3 days (per policy). If item is bought on a Friday, I personally send a message that it will go out on Monday. When I mail the item (whatever that day may be), I send a personal message with date of arrival. Might be over…"
Sensual Scents (Michelle) replied to Kim's discussion Do you think this is acceptable?"That is totally unacceptable. I usually ship the next day or two. Never a week later. That's poor customer service."
Adrian Sanchez replied to Kim's discussion Do you think this is acceptable?"Unless the seller lists such a practice in their policies (for example, I only ship on Mondays), then I would say that is bad practice. Shipping aside, they should have at least acknowledged your payment and thanked you for your purchase."
Kim replied to Sweet2Spicy's discussion Finally did it - have a Facebook page now. I'd really appreciate some "likes" :)"Hi everybody!
I don't mean to be a downer or anything like that, and I do also have a Facebook page for my business but I am seriously thinking about phasing it out. The reason are things like…"
Kim replied to MirabilisFashions(Karen)'s discussion Optimizing Your Shop For Search Engines"LOL! Thank you!"
Kim replied to MirabilisFashions(Karen)'s discussion Optimizing Your Shop For Search Engines"You have a very yummy store there indeed!
I probably don't know more than you about this SEO thing but just based on what she described in the intro, I see one thing you could change. Your store front shop title could included more relevant…"
Kim replied to MirabilisFashions(Karen)'s discussion Optimizing Your Shop For Search Engines"Hi everybody!
I'm glad I found this discussion because I tend to confuse myself about all this SEO stuff. One day, I think I sort of understood what is important and then another day, all I have done seems very limited somehow.
I think I have…"
Adrienne Wilson replied to Kim's discussion Do you think this is acceptable?"Kim, I do agree about being ignored. I should have added that it is definitely a turnoff. Interesting that they have lots of positive feedback??? Makes you wonder??? Kim, I don't feel that there is anything at all wrong…"
Clarify (Claranne ) replied to Kim's discussion Do you think this is acceptable?"Of course good customer service includes both communication and action.
But I can envision circumstances under which even the best seller might fail to respond or ship an item promptly. For example, I had a computer hard drive crash and…"
Geri Hine replied to Kim's discussion Do you think this is acceptable?"You're not being unreasonable, and no, your standards aren't crooked!
Even though I state in my policies I typically ship on Fridays I always contact my buyers with a thank you and questions about whether they need gift packaging,…"
Kim replied to Kim's discussion Do you think this is acceptable?"Thank you so much for your input!
I know that one person may think something great that someone else thinks is horrible.
This person has plenty of positive feedback and pretty much told me that she did everything right. So I had to assume that…"
Diane Svete-Noxon replied to Kim's discussion Do you think this is acceptable?"You're not unreasonable. I always let my seller know when I'v shipped an item along with the delivery confirmation # and often inquire if they've received their merchandise, is their anything that I can do differently and never…"
UmeOrigami (Origraphix) replied to Kim's discussion Do you think this is acceptable?"Wow... In general, I think that is unacceptable but I would double check the seller's terms. If they clearly stated something like "package will be shipped one week after order" then I guess I wouldn't be as upset, but if a…"
Comment Wall (14 comments)
- At 10:02pm on July 23, 2011,
Giani (galleriadigiani) said… - Thank you for the welcome, I sincerely appreciate it.
- At 7:27pm on May 17, 2011,
Jo Jayson said… lovely to meet u too xxx
- At 6:59pm on March 8, 2011,
laughingdogstudio said… Thank you Kim! Your work is wOnderful and the photos are excellent.
I haven't been on Zibbet long but I find it to be friendly and helpful which is refreshing.
- At 3:44pm on March 8, 2011,
Saba (suhafuha) said… - Welcome!
- At 4:05pm on March 7, 2011,
A Crafty Arab (Kay) said… - You are so sweet for saying that! I love your photos, you really have an amazing eye for structure and colours!
Kay
- At 3:59pm on March 7, 2011, A Crafty Arab (Kay) said…
Welcome to the Zibbet community!
Kay
- At 12:45pm on March 6, 2011, Carolyn Mitchell said…
- Welcome!
- At 10:26am on March 5, 2011, Clarify (Claranne ) said…
- Welcome to Zibbet. Thanks for joining us.
- At 4:26pm on March 4, 2011,
Sandra Tyler said… - I know, it's the best feeling to actually sell something you make -- I started selling so cheap, that customers were appalled, so I raised my prices a bit. Still, it's a tough market. But I bet you'd do well at shows. At least indoor ones, you don't need a tent!
- At 4:25pm on March 4, 2011,
Kathy Launiu said… - Welcome to Zibbet!!
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