VACATION MODE NOT WORKING
I have sent a ticket to Support. However, I was wondering if anyone else has tried to use their Vacation Mode lately and has it worked for them.
I have tried it three times. I choose which Mode I want which is #2, I then type my messages and then save the changes.
It will not hold. Nothing appears in my shop. When I return to Vacation Mode, nothing has been saved. It shows an old message I used before.
Anyone else having issues?
Views: 66
Replies to This Discussion
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Permalink Reply by D & P Creations on -
I've been using Vacation mode on a weekly basis and it always seemed to work. I think it returned a "saved" response when I clicked on the SAVE button. Today it's not doing that and it seems that vacation mode is not working properly.
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Permalink Reply by Kim at Pretty Twisted Jewelry on -
I am having the same exact problem. My even bigger problem is that my shop is stuck in a sales mode that I do not want, which is why I tried to at least go into Vacation Mode until it can be fixed, but that didn't work either. I have sent 3 messages to support and still have not heard back. I'm assuming something is going wrong with the site and hope it is fixed soon!
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Permalink Reply by Portable Graffiti Graphics Judy on -
Kim
Sending repeated messages to support won't help. It is currently 7:23 AM in Australia. I am sure the guys will be up and about soon and will reply to you and anyone else who submitted support tickets.
Sorry for the inconvenience. Hang in there and they will reply to you.
Judy
Zibbet Moderator
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Permalink Reply by Adrienne Wilson on -
Thanks for the update, Judy. I know they will get to it asap!!
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Permalink Reply by Kim at Pretty Twisted Jewelry on
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Hi Judy,
Thanks for your response. Yesterday I sent 1 message about the sales mode and 1 message about the vacation mode when I realized that didn't work either. I just sent the third message this afternoon.
I know they will eventually reply to me, but it is frustrating not being able to have control of the pricing in my shop, especially right before two shows that I am doing this weekend. Unfortunately, I had to switch my website info last minute to my Etsy shop instead of my Zibbet shop in the vendor promotions that have been sent out for the shows. I was able to do so for one show, but may have been too late changing it for the other. I am running an entirely different promotion at the shows and don't want the pricing in my shop to override what I have planned if someone is counting on what they see on my site. That is the main reason for my urgency.
Thanks,
Kim
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Permalink Reply by Portable Graffiti Graphics Judy on
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Understandable.
I bet the guys show up very soon.
Again sorry you had to deal with these issues.
I hope you have 2 great shows!
Judy
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Permalink Reply by Kim at Pretty Twisted Jewelry on
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Thank you! I hope they go well too!
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Permalink Reply by LOC Design Studio (Vicki) on -
I have been trying to respond to all the tickets today. If I missed yours I apologize. I sent Jess and Jonathan a message as soon as I saw that there was a problem this morning. However, that was around midnight for them. Hopefully they will be up and about soon!
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Permalink Reply by LOC Design Studio (Vicki) on
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I just heard from Jess. He's working on the problem right now. Thanks for your patience!
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Permalink Reply by LOC Design Studio (Vicki) on
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I just heard from Jess again. The problem should be solved with things functioning as they should. Let us know if you continue to have problems.
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Permalink Reply by Adrienne Wilson on
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The problem is solved. Thanks to Jess and Jonathan for their quick action!!
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Permalink Reply by Jonathan Peacock (Zibbet's CEO) on -
Apologies for the inconvenience caused. The issues are now fixed.
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